Frequently Asked Questions
If you do not find answers to your questions below, please contact one of our Merchant Account support representatives for assistance.
Nothing, just a website. Everything you need is integrated into the application you will fill out and submit online.
About 10 minutes!
Be sure your browser works with SSL (most do) and that cookies are enabled.
Absolutely, the Online Application is secure and uses SSL encryption technology.
Merchant accounts are activated 24 hours after approval.
Yes. When you are filling out the online application, you will be asked if you want to accept Amex and Discover. You simply select the appropriate check boxes. Because Amex and Discover accounts are set up outside of Visa/MasterCard, we will submit a separate application to those organizations in your behalf.
No. If you choose to accept Amex and Discover, Amex charges 3.25% per transaction and Discover charges approximately 2.3-2.5% per transaction. Visa and MasterCard charges 2.35%.
The shopper will receive email notification that an order has been placed and their credit card has been approved. You (the merchant) will also receive email notification that you have received an order.
Funds are electronically deposited into your business checking account within 48-72 hours of processing the sale.
Yes. Statements are sent on a monthly basis.
You are activated for Visa and MasterCard when you fill out the Online Application. We will set-up other card types for you when you mark that on your application.
A U.S. checking account.
Yes. As long as you have a U.S. checking account, you can still acquire a merchant account and sign up through our Online Application.
It is against Visa/MasterCard regulations to process Internet transactions through your retail account; so another merchant account needs to be set-up.
You will submit information about your business as well as information on the business owner. The application is an industry standard credit card acceptance application (Tax ID - for US Corporations only, Social Security Number/Social Insurance Number and Checking Account and Routing numbers).
You will receive a confirmation email within seconds after submitting your online application.
Our underwriting department confirms that the application is in compliance with Visa/MasterCard regulations.
You will receive your start-up information, by email, the next day.
Our contact information can be found under "Merchant Account" on our Contact Us page.
A payment gateway manages the actual verification and processing of online credit card payments.
Once your application is completed you will be assigned a Gateway ID. If you use the SecureNetShop Shopping Cart, follow these instructions.
- Log into the Shopping Cart Administration Area.
- Click on Settings.
- Click on Payment Gateway.
- Click on the name of the payment gateway you were issued (displayed in the approval email notice you will receive).
- Enter your payment gateway ID code in the appropriate box.
You are now ready to process your orders in real-time! If you do not use the SecureNetShop Shopping Cart, contact your shopping cart provider regarding the setup of your payment gateway.
This is another security feature to help prevent fraud. The customer enters their billing address, and it is verified against the address of file for that credit card number.
In addition to the secure gateway and AVS features, a highly trained risk management team monitors each transaction.