Frequently Asked Questions
If you do not find answers to your questions below, please contact us. We are here to assist you 7 days a week, by chat, email or telephone.
We do not charge a fee to become a reseller. To become a reseller, simply complete our Reseller Application. We will review your application and website to be sure your company is a good fit for our Reseller Program. Within 1-2 business days, a SecureNetShop representative will contact you regarding the status of your reseller account.
As a Reseller, you will receive a discount (up to 50%) on all of our shopping cart service plans. You can charge your customers any amount you wish for each plan. Your profit is the difference between what we charge you and what you charge your customers.
Your discount rate is based on the number of active accounts at the time your reseller fees are calculated. We calculate reseller fees on the first of each month. You will be billed for activity that occurred during the previous month (new shopping cart accounts or renewals).
For example, let's assume the following:
- In total, you have 20 active shopping cart accounts.
- In April, 5 of your customers renewed their accounts. You also sold 2 new accounts (all yearly plans).
- You charge your customers $299 a year for an annual plan.
On May 1st, your reseller fees owed to us would be $1120 (7 accounts x $160). Your gross sales from shopping cart customers would be $2093 (7 accounts x $299), giving you a profit of $973.
We calculate reseller fees on the first of each month. You will be billed for activity that occurred during the previous month (new shopping cart accounts or renewals). If there was no activity for your reseller account during the previous month, you will not be billed. We generally send invoices to resellers, via USPS, during the first week of each month.
Most of our resellers are already billing clients for internet related services of one type or another. You would simply bill your customers for shopping cart service fees like any of your other services. If you are just getting started with your online venture and would like to accept credit card payments, we can provide you with a merchant account.
We offer a read-only shopping cart account for training purposes. However, most resellers purchase a shopping cart account of their own, so they can go through the same setup procedures as their customers. While you are required to provide technical support, our technical support team is always available should you need assistance.
We will provide you with access to our Reseller Administration Area where you can update your reseller website, manage your customers' shopping cart accounts, and modify your reseller account settings. Upon approval, you will be sent login information by e-mail.
Our Reseller Program is only available to companies within the United States.
We will provide you with a reseller website, at no charge, that displays all of the material needed to promote shopping cart services to your customers.
No. Our Reseller Program only applies to our shopping cart service.
Our Reseller Program is for companies that wish to private label our shopping cart service. Resellers are responsible for customer sales, billing, and technical support. Affiliates simply refer customers to our website and receive commissions. Resellers have the opportunity to earn more money than affiliates but they also take on more responsibility.