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Ecommerce Shopping Cart Software FAQ
Sales Questions
Do you offer a money back guarantee?
How do I order your shopping cart?
How can I pay for your shopping cart?
How long will it take to set up my shopping cart account after I order?
How do I add your shopping cart to my web site?
What payment gateways are compatible with your shopping cart?
Can I process credit card orders through your shopping cart?
Is it easy to connect my payment gateway to your shopping cart?
Can I buy your shopping cart as software?
Will your shopping cart work with my affiliate tracking system?
Does it matter what I sell at my web site?
Can I use your shopping cart if I don't have my own domain name?
What is required for me to use your shopping cart?
Do you charge transaction fees?
Is your shopping cart available in any language other than English?
Can I cancel service at anytime?
Will hurricanes affect the reliability of your shopping cart service?
Billing Questions
Will I receive a notice by email before my account is renewed?
How do I change my service plan (e.g, from monthly to annual)?
How do I update my credit card information?
Do you offer a money back guarantee?
Yes. We offer a 30 day, 100%-unconditional-money-back guarantee. If during the first 30 days of use, you decide our ecommerce shopping cart software does not fit your needs, we will provide you with a full refund.
How do I order your shopping cart?
You can order our shopping cart services directly from our web site by visiting the Pricing/Order page. After selecting the service plan of your choice, you will be able to decide how you would like to pay.
How can I pay for your shopping cart?
We accept Visa, Mastercard and American Express.
How long will it take to set up my shopping cart account after I order?
After ordering, you will instantly be sent user information by email. Find easy-to-follow web site shopping cart instructions right on our website.
How do I add your shopping cart to my web site?
Adding our shopping cart to your web site is very easy. For complete setup instructions, please visit our Setup Information page.
You can add up to 20,000 products to our database.
What payment gateways are compatible with your shopping cart?
To view a complete list of the payment gateways that are compatible with our shopping cart, please visit our Compatibility page.
Can I process credit card orders through your shopping cart?
Yes. To process credit card orders over the internet, you will need a merchant shopping cart account and payment gateway. A merchant account allows you to accept credit cards as payment for goods or services. A payment gateway allows you to accept credit card payments in real-time over the iInternet. The payment gateway you use must be compatible with our shopping cart. To view a complete list of the payment gateways that are compatible with our shopping cart, please visit our Compatibility page.
If you do not have a merchant account, we can provide you with everything you'll need within 24 hours. Please visit our Merchant Account Overview page for more information.
Is it easy to connect my payment gateway to your shopping cart?
Yes. It is very easy. Your payment gateway provider will give you a unique user ID and password. You will simply enter the User ID in the Shopping Cart Administration Area. After doing so, your shopping cart will know to pass credit card order information to your payment gateway.
I don't use a payment gateway. I manually process credit card orders offline. Can your shopping cart collect credit card information for me?
Yes. If you use credit card processing software that requires you to manually enter credit card numbers in by hand, you can securely retrieve all order information (including credit card number) from within the Shopping Cart Administration Area.
I noticed that your shopping cart allows me to accept PayPal payments from my customers. How does that work?
Once you've specified that you would like to accept PayPal payments in the Shopping Cart Administration Area, PayPal will immediately display as a payment option for your customers. Your customers will be able to add and remove items from their shopping cart as normal. When they are ready to "Checkout," they can choose to pay by PayPal. Your customer will then enter their billing/shipping address and then connect to the PayPal payment web site to complete the transaction. Please note that your customers will not have to re-enter their address information once they reach the PayPal web site.
Can I buy your shopping cart as software?
No. We only offer our shopping cart as a hosted service, which is a much more cost effective, reliable and convenient way to add shopping cart capabilities to your web site.
What are the advantages to using your hosted shopping cart solution, as opposed to buying shopping cart software?
The primary advantage is cost. On the surface, it may seem more cost effective to buy software but when you add up the yearly reoccurring costs involved with running a secure server, paying SSL Certificate renewal fees, paying for software upgrades, not to mention all of the time you will invest maintaining the entire system, the cost of using software far exceeds our service fees.
Installing and maintaining a shopping cart requires a lot of time and highly technical skills. With our shopping cart, you don't have to worry about installing programs, SSL software, SSL certificates or a database management system, which are all needed to power a shopping cart. You also won't have to manage the never-ending process of keeping all of these applications up to date with the latest security patches. We have a full-time Systems Administrator and Software Development team that will take care of everything for you, so you can focus on the success of your business.
Will your shopping cart work with my affiliate tracking system?
Most affiliate tracking systems work in the same way, which makes the majority of them compatible with our shopping cart. If your affiliate tracking system requires that you place HTML code on your order receipt or "Thank you" page, then it will definitely work with our shopping cart.
Will my customers see advertisements or any mention of your company on the pages of my shopping cart?
Absolutely not. We do not use your shopping cart account as a way to promote our company or any other company's products or services.
Does it matter what I sell at my web site?
No. You can sell any product or service, as long as you are not in violation of our Terms of Service.
Can I use your shopping cart if I don't have my own domain name?
Yes. You could even add our shopping cart to your web site if you only have a one page site under some other domain (e.g., http://www.someothersite.com/myonepagesite.htm).
What is required for me to use your shopping cart
You need a web site and must be able to access the HTML code used to build it. It doesn't matter if you use FrontPage, Dreamweaver or any other type of web site building tool, as long as you can add a few lines of HTML code next to each item you sell. You DO NOT have to be an HTML expert.
For setup instructions, please visit our Setup Information page.
Do you charge transaction fees?
No. You only pay one flat fee monthly, quarterly, semi-annually or yearly, depending on the service plan you choose. If you accept credit cards, your credit card processor will charge transaction fees, but there are no such fees associated with using our shopping cart.
Does anyone else have access to my customer's information?
No. Your customer's information is made available ONLY TO YOU.
Is your shopping cart available in any language other than English?
No. However, you can insert custom messages (written in any language) into each page of the shopping cart. You can also use any currency symbol you like.
Can I cancel service at anytime?
Yes. Simply follow the cancellation procedures and your account will be closed on the date of your choice.
Will hurricanes affect the reliability of your shopping cart service?
Our company is based in Florida, however, our servers are located in a data center in New Jersey. Weather conditions in Florida have absolutely no affect on our shopping cart.
Will I receive a notice by email before my account is renewed?
Yes. You can also review your next renew date at any time by following these steps:
- Login to the Shopping Cart Administration Area
- Click on Account and Service Plan.
How do I change my service plan (e.g, from monthly to annual)?
- Login to the Shopping Cart Administration Area
- Click on Account and Service Plan.
You can change your service plan at any time. Changes will apply to your next service period.
How do I update my credit card information?
- Login to the Shopping Cart Administration Area
- Click on Account and Billing Information.
My account didn't automatically renew (e.g., credit card declined). How do I manually renew my account?
First, verify that your billing information is accurate and update it if necessary.
- Login to the Shopping Cart Administration Area
- Click on Account and Billing Information.
Submit payment for any unpaid invoices.
- Click on Account, Billing History.
- Click View next to all unpaid invoices.
- Click on the Submit Payment button.
Log out and log back in to the Shopping Cart Administration Area.
- Login to the Shopping Cart Administration Area
- Click on Account, Service Plan and Cancel Account.
If you are within the first 30 days of purchasing your shopping cart account, you will receive a full refund.
Order Now and begin setting up your shopping cart in minutes!