Frequently Asked Questions
If you do not find answers to your questions below, please contact us. We are here to assist you 7 days a week, by chat, email or telephone.
Does it cost anything to become an affiliate?
No. Simply complete our affiliate sign up form and you can begin earning commissions today!
How do I earn commissions with your affiliate program?
Commission rates are based on the number of active accounts at the time of each sale (see Commission Schedule). An active account is a shopping cart account that belongs to a customer you referred. The account must be paid in full and cannot be cancelled.
For example, if you referred 19 customers but 2 of them cancelled service, your total number of active accounts would be 17. This would set your commission rate at 20%. If someone clicked on your affiliate link and ordered our annual plan ($229), you would earn a commission of $45.80 (20% of $229).
You'll also earn commissions when referred customers renew their service!
Will I earn commissions if I've only referred one customer?
No. You'll begin earning commissions upon referring a second customer. For example, if you referred the first customer in March and the second in May, you wouldn't begin earning commissions until May. If one of the customers cancelled service, you'd be back to one active account and would no longer earn commissions.
When will I receive a commission check?
Commissions become eligible for payment 30 days after the sale (to allow for refunds). On the 1st of each month, you will be paid for all commissions owed to you. If your total commissions do not reach the minimum payout amount ($5 if your mailing address is within the USA and $20 if your mailing address is outside the USA), your commissions will be carried over to the next month. We mail out commission checks within the first 5 business days of each month.
How do I track my commissions?
We will provide you with access to our affiliate administration area where you can review customer and commission reports, update your account information, and cut/paste marketing text and images. After signing up, you will receive login information by e-mail.
Can I become an affiliate if I live outside of the United States?
Yes. Please note that the minimum payout amount is $20 for affiliates with mailing addresses outside of the U.S.
Are your web site builder and merchant account services part of the affiliate program?
No. Our affiliate program only applies to our shopping cart service.
What is the difference between your affiliate and reseller program?
Our reseller program is for companies that wish to private label our shopping cart service. As a reseller, you would be responsible for customer sales, billing, and technical support. Affiliates simply refer customers to our web site and receive commissions.