Shopping Cart

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Shopping Cart

Ecommerce Shopping Cart Software FAQ

If you do not find answers to your questions below, please contact us. We are here to assist you 7 days a week, by chat, email or telephone.

Sales Questions

expandDo you offer a money back guarantee?

Yes. We offer a 30 day, 100%-unconditional-money-back guarantee. If during the first 30 days of use, you decide our ecommerce shopping cart software does not fit your needs, we will provide you with a full refund.

expandHow do I order your shopping cart?

You can order our shopping cart services directly from our website by visiting the Pricing/Order page.  After selecting the service plan of your choice, you will be able to decide how you would like to pay.

expandHow can I pay for your shopping cart?

We accept Visa, Mastercard and American Express.

expandHow long will it take to set up my shopping cart account after I order?

After ordering, you will instantly be sent user information by email. Find easy-to-follow website shopping cart instructions right on our website.

expandHow do I add your shopping cart to my website?

Adding our shopping cart to your website is very easy. For complete setup instructions, please visit our Setup Information page.

expandHow many products can I sell?

You can add up to 20,000 products to our database.

expandWhat payment gateways are compatible with your shopping cart?

To view a complete list of the payment gateways that are compatible with our shopping cart, please visit our Compatibility page.

expandCan I process credit card orders through your shopping cart?

Yes. To process credit card orders over the internet, you will need a merchant shopping cart account and payment gateway. A merchant account allows you to accept credit cards as payment for goods or services. A payment gateway allows you to accept credit card payments in real-time over the iInternet. The payment gateway you use must be compatible with our shopping cart. To view a complete list of the payment gateways that are compatible with our shopping cart, please visit our Compatibility page.

If you do not have a merchant account, we can provide you with everything you'll need within 24 hours. Please visit our Merchant Account Overview page for more information.

expandIs it easy to connect my payment gateway to your shopping cart?

Yes. It is very easy. Your payment gateway provider will give you a unique user ID and password. You will simply enter the User ID in the Shopping Cart Administration Area. After doing so, your shopping cart will know to pass credit card order information to your payment gateway.

expandWhat if I need to manually enter order information?

You can securely retrieve all of your customers' order information (including credit card number) from within the Shopping Cart Administration Area.

expandHow do PayPal payments work through your shopping cart?

Once you've specified that you would like to accept PayPal payments in the Shopping Cart Administration Area, PayPal will immediately display as a payment option for your customers. Your customers will be able to add and remove items from the ecommerce cart software as normal. When they are ready to "Checkout," they can choose to pay by PayPal. Your customer will then enter their billing/shipping address and then connect to the PayPal payment website to complete the transaction. Please note that your customers will not have to re-enter their address information once they reach the PayPal website.

expandCan I buy your shopping cart as software?

No. We only offer our shopping cart as a hosted service, which is a much more cost effective, reliable and convenient way to add shopping cart capabilities to your website.

expandWhat are the advantages to using your service over buying a shopping cart solution?

The primary advantage is cost. On the surface, it may seem more cost effective to buy shopping cart software and host it yourself but when you add up the yearly reoccurring costs involved with running a secure server, paying SSL certificate renewal fees, paying for software upgrades, not to mention all of the time you will invest maintaining the entire system, the cost of buying and hosting a shopping cart solution far exceeds our service fees.

Installing and maintaining a shopping cart requires a lot of time and highly technical skills. With our shopping cart, you don't have to worry about installing programs, SSL software, SSL certificates or a database management system, which are all needed to power a shopping cart. You also won't have to manage the never-ending process of keeping all of these applications up to date with the latest security patches. We have a full-time Systems Administrator and Software Development team that will take care of everything for you, so you can focus on the success of your business.

expandWill your shopping cart work with my affiliate tracking system?

Most affiliate tracking systems work in the same way, which makes the majority of them compatible with our shopping cart. If your affiliate tracking system requires that you place HTML code on your order receipt or "Thank you" page, then it will definitely work with our shopping cart.

expandWill my customers see advertisements or your company name on shopping cart pages?

Absolutely not. We do not use your shopping cart account as a way to promote our company or any other company's products or services.

expandDoes it matter what I sell on my website?

No. You can sell any product or service, as long as you are not in violation of our Terms of Service.

expandCan I use your shopping cart if I don't have my own domain name?

Yes. You could even add our shopping cart to your website if you only have a one page site under some other domain (e.g., http://www.someothersite.com/myonepagesite.htm).

expandWhat is required for me to use your shopping cart?

You need a website and must be able to access the HTML code used to build it. It doesn't matter if you use FrontPage, Dreamweaver or any other type of website building tool, as long as you can add a few lines of HTML code next to each item you sell. You DO NOT have to be an HTML expert.

For setup instructions, please visit our Setup Information page.

expandDo you charge transaction fees?

No. You only pay one flat fee monthly, quarterly, semi-annually or yearly, depending on the service plan you choose. If you accept credit cards, your credit card processor will charge transaction fees, but there are no such fees associated with using our shopping cart.

expandIs your shopping cart available in any language other than English?

No. However, you can insert custom messages (written in any language) into each page of the shopping cart. You can also use any currency symbol you like.

expandCan I cancel service at anytime?

Yes. Simply follow the instructions noted below under "How do I cancel my account" and your account will be closed on the date of your choice.

Billing Questions

expandWill I receive a notice by email before my account is renewed?

Yes. You can also review your next renew date at any time by following these steps:

  1. Login to the Shopping Cart Administration Area
  2. Click on Account and Service Plan.

expandHow do I change my service plan (e.g, from monthly to annual)?

  1. Login to the Shopping Cart Administration Area
  2. Click on Account and Service Plan.

You can change your service plan at any time. Changes will apply to your next service period.

expandHow do I update my credit card information?

  1. Login to the Shopping Cart Administration Area
  2. Click on Account and Billing Information.

expandMy account didn't automatically renew (e.g., credit card declined). How do I manually renew?

First, verify that your billing information is accurate and update it if necessary.

  1. Login to the Shopping Cart Administration Area
  2. Click on Account and Billing Information.

Submit payment for any unpaid invoices.

  1. Click on Account, Billing History.
  2. Click View next to all unpaid invoices.
  3. Click on the Submit Payment button.

Log out and log back in to the Shopping Cart Administration Area.

expandHow do I cancel my account?

  1. Login to the Shopping Cart Administration Area
  2. Click on Account, Service Plan and Cancel Account.

If you are within the first 30 days of purchasing your shopping cart account, you will receive a full refund.

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